职位姓名 公司名称 工作地点 更新时间 英语数据处理文员
- 工作年限：不限 (招收应届生) 学历：不限 月薪： 3500-4500
1. At least college graduation
2. Capability of Written and speaking English, above CET 4
3. Open-minded and aggressive working attitude
4. Basic computer skills and familiar with Microsoft Word and Excel
5. Good team player
6. Reliable and responsible
3. Office Word, EXCEL操作熟练
天可电讯软件服务（昆山）有限公司 昆山市 2018-01-16 Client Service Analyst(客户服务专员）
- 工作年限：不限 (招收应届生) 学历：不限 月薪： 6000-8000
This position is responsible for reviewing Quarterly Business Reviews (QBRs) with clientsensuring the maintenance of contractual service level agreements and exceeding customer satisfaction.
Primary Duties and Responsibilities:
Implement Standard Operating Procedures that are tailored to clients contracted services and service levels and document in client Playbook.
Host and attend meetings and review status of each account, including Quarterly Business Reviews, (QBRs) to ensure content is up to date and on message. Also address any pending client issues the clients may have.
Analyze reporting trends ensuring accounts are set up correctly and maintained. Confirm TEM Software is accurately reflecting account status, reports and other details specific to the account. Identify process improvements around new client implementations to ensure a smooth transition into production.
Works with the client and Tangoe teams to ensure the best possible satisfaction and has overall responsibility for customer satisfaction goals by utilizing Customer Satisfaction Surveys, (CSAT). Identifies areas needing attention by managing and resolving escalation issues across teams.
Identifies and communicates Customer Savings realized through; 3rd party add on’s, removing lines, modifications to service plans, switching telecom vendors, misapplied payments, etc… Ensure all billable costs are passed back to the client through proper end-of-month client billing procedures. May work with other members of Tangoe’s Operations group for Audit expertise.
Maintains metrics and reports out CSTAT, Productivity, and other items critical to Client Services.
2 years of experience as Client Services or Service Delivery
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental documents. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and exchange rates. Ability to apply the concepts of basic algebra.
Ability to reason and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
天可电讯软件服务（昆山）有限公司 昆山市 2018-01-16 Auditor
- 工作年限：不限 (招收应届生) 学历：不限 月薪： 6000-8000
Productivity and Workload
.With the view to optimize cost saving, obtain and review vendor contracts, customer service records, invoice and tariffs for all client services to ensure accurate billing.
.Identify potential dispute in the process and file claim with vendors for the charge that was billed by mistake.
.Manage dispute process to closure with vendor and client.
.Review audit reports with client / US team.
.Identify potential saving opportunity in the process and submit optimization proposal to the superior.
Write audit reports to document findings and recommendations to clients.
Maintain regular report to the superior to provide timely and accurate reflection of work progress.
l Knowledge of Telecom and expense management
l Proficiency in Microsoft Productivity Suite (Word, Excel, Outlook)
l Attention to detail
l Good self-learning and self-researching skills without on-hand tutoring
l Problem Solving
- Identify and resolve problems in a timely manner.
- Gather and analyze information skillfully.
- Work well in group problem solving situations.
l Interpersonal skills
- Solid interpersonal skills, able to settle internal disputes in a fair and equitable way.
- Communicable English and Mandarin, both verbal and written.
l Independent working
Self-starter with the ability to manage work load, be accountable and deliver results.
l Cost Consciousness
Develop and implement cost saving measures for clients;
Good implementers, taking direction from senior management on various initiatives and ensuring that those initiatives are successfully implemented.
天可电讯软件服务（昆山）有限公司 昆山市 2018-01-16 秘书
- 工作年限：1-3年 (招收应届生) 学历：本科 月薪： 面议
港林国际贸易有限公司 江苏-苏州-张家港市 2017-08-16