Responsibilities ? Work on and support key employee life cycle pay processes such as payroll data preparation, payroll audits, etc. ? Input, update and maintain all payroll related data via PeopleSoft in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required. ? Generate and administer documents based on given frameworks and participation guidelines for all countries/companies/organization supported by the Shared Services Hub ? Understand processes and program regulations and the way they have been translated into existing technical environment ? Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. ? Meet setup SLA and KPI ? Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files. ? Participation in the continuous improvement of HR processes. ? Participate in and support cross functional/global projects with quality and timely deliverables, may lead small scale projects based on requirements ? Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging. ? Be part of a team that actively seeks customer feedback to improve levels of service. Basic qualifications ? Fluent in English and Mandarin, other languages is an advantage ? Bachelor degree or equivalent work experience ? 2+ years of work experience in HR Data Management or Payroll / similar role preferred ? Computer literacy (Excel, Work, PowerPoint, Outlook) ? Ability to work in international teams where team members are in different locations and belong to different cultures. ? Ability to work with confidential information ? Ability to work in changing environment Preferred qualifications ? Experience working in a HR Shared Service Environment. ? Experience of working in a transactional / process based environment ? Experience working in multinational company ? Experience working with KPI and SLA