Main requirements: 1、英语、粤语熟练，可作为工作语言，会多门外语加分！ 2、一定要细心再细心！毕竟你经手的都是emergency cases 3、本科及以上学历，专业不限，反正你愿意学就有人教你咯 4、有一定的抗压能力，可以handlemultitask，同时有良好的沟通能力 Major Responsibilities: 1. Ensure incoming calls are answered promptly, appropriately and courteously. 2. To be the first point of contact for the customers, service providers andcolleagues. 3. To document all matters related to each customer assistance service request. 4. To play the role as coordinator role in the course of service delivery toour clients. 5. To ensure adherence to standard Customer Service Standards and Proceduresset by Company or Client. 6. Provide quality assistance service solutions to the customers. Qualification: 1. Bachelor degree and above; 2. Proficient English and Catonese capability, third language is an advantage; 3. Strong communication skill; 4. At least one year customer service experience; 5. Available to work weekdays and weekends and able to do day and night shifts; 6. Computer literate (MS Outlook, Word, Excel, net portals). We encourage individuals with physical disability who meet the job criteria toapply for this position. *公司为员工足额缴纳社保公积金，并为员工购买补充商业保险