福利待遇
五险
公积金
餐补
补充医疗保险
带薪年假
专业培训
职位描述
Responsibilities:
· Receive queries via phone, email or chat and log contacts into the shared service case management system.
· Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
· Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
· Be part of a team that actively seeks customer feedback to improve levels of service.
· Participation in the continuous improvement of HR processes.
Basic qualifications
Fluent in English.
Customer Service Experience
Computer literacy (Excel, Work, PowerPoint, Outlook)
Ability to work in international teams where team members are in different locations and belong to different cultures.
Ability to work with confidential information
Ability to work in changing environment
Flexibility
Preferred qualifications
Experience working in a HR Shared Service Environment.
Experience of working with Peoplesoft.
招聘负责人
HR
在线沟通
**********
点击查看完整电话
工作地点:
北京-丰台区
汉威国际广场
投递简历
温馨提示: 用人单位招聘人才,以任何名义收取费用(如体检费、服装费等)都属于违法,请应聘者提高警惕!
单位其他职位
英语
上海-长宁区
本科
经验不限
HR
日语
北京-丰台区
本科
经验不限
HR
日语
北京-朝阳区
本科
经验不限
HR
英语
北京-丰台区
本科
经验不限
HR
意大利语
北京-丰台区
本科
经验不限
HR
英语
北京-丰台区
本科
经验不限
HR
韩语
北京-丰台区
本科
经验不限
HR
德语
上海-长宁区
本科
经验不限
HR
英语
北京-朝阳区
本科
经验不限
HR
英语
北京-丰台区
本科
经验不限
HR
英语
深圳-南山区
大专
经验不限
HR
日语
北京-丰台区
大专
经验不限
HR